Careers
Careers At Fuel
Current Openings
As leaders in the travel marketing industry, we are always looking for talented and driven individuals to be part of the Fuel staff. If you think you’ve got what it takes to become a “Fueligan” we’d love to hear from you.
Please send cover letters and resumes to [email protected]. Here’s a look at our current openings:
What are you waiting for? Come join us!
Fuel Travel is looking for a self-motivated software support and implementation specialist to join our team. The successful candidate will be responsible for working directly with customers to support and implement our custom SaaS based software applications which serve the hospitality industry. The position is full time (40 hrs a week). The successful candidate can work remotely, or from our Myrtle Beach, SC office.
Prior software support experience is preferred. A bachelor or associates degree is also preferred but not a requirement.
Requirements
* Ability to communicate clearly and effectively in the English language, both oral and written
* Exceptional troubleshooting and problem solving skills
* Ability and willingness to communicate with customers one-on-one over the phone or video chat.
* Basic knowledge of web software technologies including HTML, CSS and APIs
* Strong work ethic and a positive attitude
* Desire to help people
* Passion for technology and the internet
* Organized, self-directed “manager of one”
Responsibilities
* General phone and email support (ticketing system) of SaaS applications
* New installation management
* Product training
* Software bug tracking and reporting
* Troubleshoot API (XML/JSON) communication and connections
* Understand and perform basic editing of using HTML/CSS/Javascript
* Over time, become an expert on all of our custom software products
* Create and maintain support systems including training videos, documentation, FAQ
What to expect
* The role is split between traditional customer support and installation management
* Fuel Travel is a small company (8 total employees). This role will be part of a team of 3 people.
* Direct, verbal interaction with customers is a requirement. You must be comfortable working with people.
* Fuel Travel offers 9+ products. This role will be trained to support all of these products over time
NOTE: This is not an IT help desk position. You will not be required to help employees or customers with hardware, operating systems, or typical IT role duties.
To be considered, please email your resume to [email protected]
