There are many ways to manage and improve your hotel’s online reputation. The abundance of third-party review sites means that staying on top of it all can be like playing a game of whack-a-mole. The most effective way to encourage positive reviews and prevent negative ones is by providing great hospitality in the first place. […]
How to automate repeat guest welcome letters via email marketing
There are several different categories of hotel welcome emails that we recommend you send to guests before they arrive at your hotel. We also recommend that you write a repeat guest welcome letter – that is, a variation of your welcome emails that are tailored to loyal guests who are staying at your hotel for […]
What is an online booking engine for hotels? How the right booking engine increases direct revenue
The world of hotel distribution is more complex than ever. There’s a constantly expanding world of third-party booking platforms for guests to choose from. But that’s not to say that direct sales are diminishing. In fact, according to consumer research, in most markets, direct booking revenue has actually increased in the last year. Hotels need […]
11 Reasons Why Hotels Should Have Mobile Apps
In the past, we’ve discussed why 2021 would be a big year for hotels to transition to a contactless experience, but the numbers suggest that 2024 may become an even bigger year for contactless hotel software systems in the travel industry. In this article, we’ll discuss why your hotel should have a mobile app to […]
It’s time to invest in hotel contactless check-in solutions
The day-to-day experience of traveling has rapidly changed over the last two years. The travel industry has to catch up if hotels want to stay ahead. Health and safety are a high priority for guests across all markets. Contactless solutions are one of the tools available to hotels to stay a step ahead. And […]
How to write impactful hotel welcome emails
Email is a valuable communication tool that will improve guest experiences (and possibly increase revenue). Your hotel welcome email is one of the most important messages you can send. It will set the tone of their stay, and is a unique opportunity to provide information in an increasingly contactless world. Pre-stay confirmation email There are […]
The Importance of Sending Relevant Messages and How to Segment Hotel Emailing Lists
You put a lot of work into creating engaging and relevant email promotions for your guests. But the big question is: who are you sending that message out to? Not every message is the right fit for every guest. Segmentation is a central component of your marketing efforts, whether you’re communicating via email or text. […]
Intro to Email Marketing for Hotels: what it is and why your hotel needs it
Email marketing for hotels is not a "nice to have" anymore, it’s a necessity. If your hotel is not sending out regular email communications to your current, future, and past guests: you are missing out on an essential marketing stream. If you’re not already convinced, here are some eye-opening statistics: 70 percent of consumers prefer [...]
Watch Fuel Travel’s top travel trends for 2022
In our latest video, we’ve put together the top travel trends for 2022. Watch the video here to get actionable insights on how your brand can stay ahead of the trends. Many outside factors will continue to shape travel this year. The travel industry has been learning to adapt. Some of the key trends to [...]
Small Hotel Booking Software: 4 Features to Look For
Small hotel booking software should pack a big punch. By that, we mean a software solution that has key features to make your hotel's guest booking experience memorable in all the right ways. With the right features, smaller properties can drive more direct bookings, reduce reliance on OTAs, and build relationships with guests that last. [...]
4 Ways Guest Messaging Software Improves Hotel Performance
As technology advances, so do the ways hotels are able to communicate with guests effectively. This has led to guest messaging becoming an effective channel for hotels to build guest relationships and improve overall operations. Combined with supporting hotel software systems, hotel messaging software can boost customer satisfaction, staff efficiency, and ultimately your bottom line. Below [...]
5 Benefits of a GMS in the Hotel Industry
The benefits of a guest messaging system (GMS) in the hotel industry extend to both the hotel and the guest. In the end, when you use the right hotel software technology, you’re ultimately providing better service and an enhanced experience for your guests through valuable insights and personalization. At the same time, guest messaging software will [...]